Shipping Information

New Zealand Orders

NZEFI uses the services of New Zealand Couriers for deliveries within NZ. NZEFI endeavours to process and ship web orders within the same day providing the order and payment is received by 3pm on weekdays. However, same day shipping is less likely for large orders or orders consisting of  products made in-house.

Orders to metropolitan business addresses have an overnight delivery target with the exception of Fridays, where the delivery target is the following Monday. If a ‘Saturday Delivery’ service is required, please contact us with your order and we will inform you of the extra charge for this service and whether Saturday delivery is available for your address.

Orders to metropolitan residential addresses have a 1-2 day delivery target. Orders shipped on a Friday will be delivered the following Monday at the earliest. If a ‘Saturday Delivery’ service is required, please contact us with your order and we will inform you of the extra charge for this service and whether Saturday delivery is available for your address.

Orders to rural (i.e. non-metropolitan) areas have a 2-3 weekday delivery target. The correct ‘rural address’ shipping option must be selected at the checkout when placing website orders as this option covers the cost of the extra rural delivery ticket that is required. To determine whether your delivery address is considered as ‘rural’ by NZ Couriers, please refer to the following NZ Couriers Address Checker:

http://www.nzcouriers.co.nz/checkit/

Note that many addresses that NZ Couriers deem as ‘rural’ are not necessarily classified by the New Zealand postal system as ‘RD’ addresses. Therefore, the only reliable method to check the address is by using the aforementioned NZ Couriers Address Checker tool.

Delivery addresses must be a valid physical address. NZ Couriers do NOT deliver to P.O. Boxes.

 

International Orders

NZEFI can accept international orders. No NZ Goods and Services Tax (GST) of 15% applies to international orders. For countries that we commonly send orders to, international shipping costs are calculated at the ‘Shopping Cart’ on our website by clicking ‘Calculate Shipping’ and entering the country of residence. For all other countries, NZEFI will contact the customer with regards to specific delivery costs for international orders.

Shipping costs quoted exclude any import taxes, duty or charges that may be payable in your country. NZEFI are unfortunately unable to inform customers of these taxes or charges. For costs involving customs and handling fees and local taxes in your specific country, please contact your local customs/import office for further information.

While Paypal provides a fast and convenient method for making international payments, it is also possible to make payment for orders via international bank telegraphic transfer (‘wire transfer’). It is common practice for both banks (i.e. the sender’s and receiver’s bank) to charge a service fee for processing telegraphic transfers. When making payment, it is important that both bank fees are paid for by the sender of the funds. Orders are only shipped once the telegraphic transfer clears in full. Processing times for telegraphic transfers typically take up to 3 working days.

Declared order values for customs purposes will be equal to the price paid (in NZD) for the goods as per the order confirmation. Invoice values will NOT be marked down without a legitimate reason for doing so.

Delivery addresses for all website orders must be a valid physical address unless prior arrangement has been made with us. DHL does NOT deliver to P.O. Boxes or to overseas military mail (APO/FPO/DPO) addresses under any circumstances. Shipping to a P.O. Box is possible via the NZ Post ‘Air Post’ or ‘International Economy Courier’ shipping options, but to selected countries only and deliveries cannot be signed for. Please contact us prior to placing your order to confirm that delivery to a PO Box is available in your country. While NZ Post ‘Air Post’ and ‘International Economy Courier’ services do ship to APO/FPO/DPO addresses, NZEFI do not recommend this as any tracking and insurance ends at the point that it is handed over to the APO/FPO/DPO. Therefore, orders shipped to APO/FPO/DPO addresses are shipped at the risk of the purchaser.

NZEFI endeavours to process and ship web orders within the same day (week days only) providing the order and payment is received prior to the cut off times listed below. However, same day shipping is less likely for large orders or orders consisting of  products made in-house.

Week day dispatch cut off times for international orders are as follows:

Shipping via DHL = 12pm NZ time.

Shipping via NZ Post International Economy Courier = 3pm NZ Time.

Shipping via NZ Post Air Post = Not typically shipped same day. Allow up to 5 days for your order to ship.

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